Repair Tech Level I

Position Title

Repair Tech Lvl 1

Reports To

Operations and Compliance Manager

FLSA Status

Non-Exempt

Salary Grade Level

NE-1

Job Description Summary

The Repair Technician Level-1 will troubleshoot, diagnose, and repair all POS and POS related equipment, including- point of sale terminals, impact printers, thermal printers, ink jet printers, servers, network switches, routers, workstations and all kitchen video related equipment. Assuring the equipment is up to the standard set by RTG.

Essential Job Duties

• Troubleshooting, diagnoses and repair of all POS and POS related equipment, including- point of sale terminals, impact printers, thermal printers, ink jet printers, servers, network switches, routers, workstations and all kitchen video related equipment
• Refurbishment of equipment and assuring quality is up to the standard set by RTG
• Meet the required weekly standard of production as set by RTG – 40 repair units per week

Non-Essential Job Duties

• Work with the other departments in order to ensure all processes and procedures are followed

Qualifications/Basic Job Requirements

Essential Job Duties

• Has firm understanding of basic electronics and a well-developed troubleshooting process
• Proficient with basic hand tools
• Learning Orientated
• Strong problem solving/analysis skills
• Must be able to pass a drug screen and background check

Success Factors:

• Positive Attitude
• Team orientated, able to work well with others. There is a large team here that works together to help one another
• The ability to take direction and stay level headed in an environment that can become high pressure at times
• High level of attention to detail is a must, the equipment that we service can be challenging, so refurbishing some of the units can be trying at times

Education and Experience

• Some college coursework in an IT related field or equivalent work experience is preferred
• Have a solid grasp on PC hardware and troubleshooting skills, Point of Sale is a huge plus but not required

Working Conditions

• This is performed in a climate-controlled warehouse/shop environment

Physical Demands

• While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, and crouching. The employee must frequently lift and/or move items over 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Supervisory Responsibilities

• No direct reports

Prepared By:

Approved By:

Date Approved:

Human Resources Approval:

Job descriptions are dynamic and frequently modified. Other duties and responsibilities may be assigned at any given time as both the business dictates and the functions of the job change.

This is an accurate description of the essential functions of my position.

Employee ____________________________________________ Date: ____________________