Customer Service Associate - (Monday - Friday, 10am-7pm cst)

Signature Solar seeks a dedicated and customer-focused individual to join our team as a Customer Service Associate. In this role, you will be our valued customers' primary point of contact, handling incoming calls, emails, and face-to-face inquiries and ensuring a positive customer experience. You will collaborate with internal departments to find effective solutions, assess customer needs, and facilitate seamless transfers to specialized departments when required. Your attention to detail is crucial as you maintain accurate records of customer interactions, feedback, and resolutions.

CORE RESPONSIBILITIES

Customer Contact and Issue Resolution:

• Handle incoming calls, emails, and occasional face-to-face inquiries from customers.
• Act as the first point of contact for customer concerns, inquiries, and support requests.
• Work closely with customers to identify and resolve any issues or concerns they may have.
• Assess customer needs and determine the appropriate department for issue resolution.
• Facilitate transfers to specialized departments when necessary, ensuring a seamless customer experience.

Order Support:

• Efficiently track and monitor customer orders from initiation to delivery.
• Keep customers informed about the status of their orders and provide accurate delivery timelines.
• Provide order support, changes, and payments and coordinate with the sales team and customers.
• Collaborate with internal departments to find effective solutions and ensure customer satisfaction.

Records, Feedback, and Improvement:

• Maintain accurate and detailed records of customer interactions, feedback, and resolutions.
• Gather and report customer feedback to contribute to continuous improvement initiatives.
• Identify opportunities to enhance the overall customer experience.

Product Knowledge and Training:

• Stay informed about Signature Solar's products and services to effectively address customer inquiries.

• Participate in ongoing training to enhance product knowledge and customer service skills.
• Perform other duties as assigned.

QUALIFICATIONS

Required Experience:

• 2+ years of recent customer service experience.
• 2+ years of basic computer experience.
• Ability to communicate clearly and effectively via face-to-face, voice, and email.
• Excellent time and task management skills.
• Ability to efficiently utilize various software applications, multiple screens, and headsets with microphones while interacting with a customer.
• Strong attention to detail, willing attitude, and critical thinking skills.
• Dependability, with a commitment to consistently work a 40-hour work week.

Preferred Background:

• Familiarity with solar, battery, or electrical products.
• Bilingual in Spanish preferred.

Physical Requirements

Office:

• This position may require the ability to perform tasks that involve sitting, standing, walking, lifting 25+ lbs, computer work, and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodations.

Equal Employment Opportunity Statement

Energy Access Innovations and its family of companies is an Equal Employment Opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.