Lead Patient Service Representative - REDBIRD

%3Cp%3E%3Cstrong%3EWHY UT SOUTHWESTERN?%3C/strong%3E%3Cbr%3EWith over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and

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for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to %3Ci%3EU.S. News %26amp; World Report%3C/i%3E, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive

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package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you%27ll discover a culture of teamwork, professionalism, and a rewarding career!%26nbsp;%3Cbr%3E%3Cbr%3E%3Cstrong%3EJOB SUMMARY%3C/strong%3E%3Cbr%3EAs a Lead Patient Services Representative, this position promotes UT Southwestern Medical Center as the preferred destination for excellent patient care, outcomes, safety and service.%3C/p%3E%3Cp%3EREDBIRD LOCATION Plans, monitors and directs Patient Services Representatives at assigned site for proper work habits and daily tasks. Assigns tasks to Patient Services Representatives and reviews accuracy of work completed. In coordination with the Guest %26amp; Patient Services Training Supervisor, ensures Patient Services Representatives are fully trained and is responsible for site specific training duties. Works closely with Guest %26amp; Patient Services Operations Supervisors to ensure all business operations needs are met.%3Cbr%3E%3Cbr%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cstrong%3EBENEFITS%3C/strong%3E%3Cbr%3EUT Southwestern is proud to offer a competitive and comprehensive

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package to eligible employees. Our

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are designed to support your overall wellbeing, and include%5C:%3C/p%3E%3Cul%3E%3Cli%3EPPO medical plan, available day one at no cost for full-time employee-only coverage%3C/li%3E%3Cli%3E100% coverage for preventive healthcare-no copay%3C/li%3E%3Cli%3EPaid Time Off, available day one%3C/li%3E%3Cli%3ERetirement Programs through the Teacher Retirement System of Texas (TRS)%3C/li%3E%3Cli%3EPaid Parental Leave Benefit%3C/li%3E%3Cli%3EWellness programs%3C/li%3E%3Cli%3ETuition Reimbursement%3C/li%3E%3Cli%3EPublic Service Loan Forgiveness (PSLF) Qualified Employer%3C/li%3E%3Cli%3E%3Ca href=%22http%5C://jobs.utsouthwestern.edu/

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/#top%22 target=%22_blank%22%3ELearn more about these and other UTSW employee

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!%3C/a%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3EEXPERIENCE AND EDUCATION%3C/strong%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3ERequired%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cstrong%3EEducation%3C/strong%3E%3Cbr%3EHigh School Diploma or GED%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3E%3Cstrong%3EExperience%3C/strong%3E%3Cbr%3ESix (6) month experience%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3E%3Cstrong%3ELicenses and Certifications%3C/strong%3E%3Cbr%3E(BLS) BASIC LIFE SUPPORT - BLS certification must be current for duration of employment within department within 90 Days and%26nbsp;%3Cbr%3EIncumbent must obtain Notary Public certification within 120 days of employment. Notary Public certification must be current for duration of employment within 120 Days%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cp%3E%3Cbr%3E%3Cstrong%3EJOB DUTIES%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3EPlans, monitors and directs Patient Services Representatives at assigned site for proper work habits and daily tasks. Assigns tasks to Patient Services Representatives and reviews accuracy of work completed.%3C/li%3E%3Cli%3EIn coordination with the Guest %26amp; Patient Services Training Supervisor, ensures Patient Services Representatives are fully trained and is responsible for site specific training duties. Works closely with Guest %26amp; Patient Services Operations Supervisors to ensure all business operations needs are met.%3C/li%3E%3Cli%3EBuilds solid working relationships with all Patient Service Representatives. Responsible for coaching and counseling of Patient Service Representatives at their assigned site.%3C/li%3E%3Cli%3EIdentifies and resolves problems in a timely manner, displays willingness to make decisions, exhibits sound and accurate judgment, uses discretion to make decisions or seeks advice from Operations or Training Supervisors.%3C/li%3E%3Cli%3EResponsible to coordinate with other Lead Patient Services Representatives to ensure consistent business operations and policy enforcement at all locations.%3C/li%3E%3Cli%3EWorks with department supervisors to solve specific problems either on a one to one basis or in groups.%3C/li%3E%3Cli%3EDemonstrates attention to detail, maintains confidentiality, demonstrates accuracy and thoroughness, follows policies and procedures, follows instructions, responds to leadership direction and arrives to work, meetings and appointments on time.%3C/li%3E%3Cli%3EProvides assistance with electronic and in person patient check in located at the applicable Guest and Patient Services desks across campus.%3C/li%3E%3Cli%3ECommunicates changes effectively, prepares and supports those affected by change.%3C/li%3E%3Cli%3EProvides a welcoming presence at all entrances. Greets patients, their families and guests, in building lobbies or other patient care areas; provides escorts and wheelchair/gurney assistance, ensuring patient comfort and safety at all times.%3C/li%3E%3Cli%3ESeeks to understand the needs of the internal and external customers meeting and exceeding those needs. Serves as a liaison between patients, their families, friends and our medical staff.%3C/li%3E%3Cli%3EResponds to patients or staff inquiries for information in person and over the telephone providing information regarding health care services; provides directions to various facilities and services (restrooms, dining, etc.).%3C/li%3E%3Cli%3EKeeps current on UT Southwestern Campus information in order to answer phones, respond to requests %26amp; providing appropriate information as required. Respectfully interacts with emotionally ill patients and family members. Assists with arranging for services requested by patients, family or internal customers by working with other departments.%3C/li%3E%3Cli%3ERotates with supervisory and leadership staff to provide weekend and holiday coverage or at any time as needed.%3C/li%3E%3Cli%3EListens, apologizes, finds a solution and follows through when resolving guest problems and staffing issues.%3C/li%3E%3Cli%3EGives personal attention, takes personal responsibility and uses teamwork when providing guest services.%3C/li%3E%3Cli%3EDuties performed may include one or more of the following core functions%5C: a) Directly interacting with or caring for patients b) Directly interacting with or caring for human subject research participants.%3C/li%3E%3Cli%3EPerforms other duties as assigned.%3C/li%3E%3C/ul%3E%3Cp style=%22font-size%5C:9pt;margin-bottom%5C:0pt;margin-top%5C:0pt;%22%3E%3Cspan style=%22font-family%5C:Verdana;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-size%5C:9pt;margin-bottom%5C:0pt;margin-top%5C:0pt;%22%3E%3Cspan style=%22font-family%5C:Verdana;%22%3E%3Cstrong%3EKnowledge, Skills and Abilities%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3EWork requires a genuine interest in people and customer service.%3C/li%3E%3Cli%3EWork requires ability to communicate effectively and successfully manage multiple tasks%3C/li%3E%3Cli%3EWork requires ability to use electronic devices (i.e. tablets).%3C/li%3E%3Cli%3EWork requires ability to work with confidential information on daily basis.%3C/li%3E%3Cli%3EWork requires adaptability/flexibility to react positively to changes in work environment.%3C/li%3E%3Cli%3EWork requires familiarity with Microsoft applications.%3C/li%3E%3Cli%3EWork requires good communication, organizational, reading and writing skills.%3C/li%3E%3Cli%3EWork requires the ability to plan and organize work in logical and efficient manner.%3C/li%3E%3Cli%3EWork requires to be punctual and reliable with attendance.%3C/li%3E%3C/ul%3E%3Cp style=%22font-size%5C:9pt;margin-bottom%5C:0pt;margin-top%5C:0pt;%22%3E%3Cspan style=%22font-family%5C:Verdana;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-size%5C:9pt;margin-bottom%5C:0pt;margin-top%5C:0pt;%22%3E%3Cspan style=%22font-family%5C:Verdana;%22%3E%3Cstrong%3EPHYSICAL REQUIREMENTS/WORKING CONDITIONS%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-size%5C:9pt;margin-bottom%5C:0pt;margin-top%5C:0pt;%22%3E%3Cspan style=%22font-family%5C:Verdana;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-size%5C:9pt;margin-bottom%5C:0pt;margin-top%5C:0pt;%22%3E%3Cspan style=%22font-family%5C:Verdana;%22%3E%3Cstrong%3EPhysical Requirements%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3EClimbing%3C/li%3E%3Cli%3ELifting%3C/li%3E%3Cli%3EPulling%3C/li%3E%3Cli%3EPushing%3C/li%3E%3Cli%3EStanding%3C/li%3E%3Cli%3ETalking%3C/li%3E%3Cli%3EWalking%3C/li%3E%3C/ul%3E%3Cp style=%22font-size%5C:9pt;margin-bottom%5C:0pt;margin-top%5C:0pt;%22%3E%3Cspan style=%22font-family%5C:Verdana;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-size%5C:9pt;margin-bottom%5C:0pt;margin-top%5C:0pt;%22%3E%3Cspan style=%22font-family%5C:Verdana;%22%3E%3Cstrong%3EWorking Conditions%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3EAtmospheric Conditions%3C/li%3E%3Cli%3EExtreme cold%3C/li%3E%3Cli%3EExtreme heat%3C/li%3E%3C/ul%3E%3Cp style=%22font-size%5C:9pt;margin-bottom%5C:0pt;margin-top%5C:0pt;%22%3E%3Cspan style=%22font-family%5C:Verdana;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp%3E%3Cstrong%3ESalary Information%3C/strong%3E%3Cbr%3ESalary is commensurate with education, skills, and relevant experience.%3Cbr%3E%3Cbr%3E%3Cstrong%3ESECURITY AND EEO STATEMENT%3C/strong%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3ESecurity%3C/strong%3E%3Cbr%3EThis position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.%3Cbr%3E%3Cbr%3E%3Cstrong%3EEEO%3C/strong%3E%3Cbr%3EUT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.%3Cbr%3E%26nbsp;%3C/p%3E