Maintenance Handyperson

Position Description - Maintenance Handyperson YOUR PLACEAs Maintenance Handyperson, you take DIY to a whole new level. There’s nothing you can’t turn your hand to whether it’s plumbing, carpentry, painting, planting and more. You roll up your sleeves and make the most of whatever comes your way, with a positive mindset, problem-solving ability and your GoMAD attitude. DepartmentMaintenanceReports toHotel General Manager, Chief Engineer, Maintenance ManagerRole ClassificationIndividual ContributorYOUR NETWORKInternalSenior Managers, Maintenance, Front Office, Housekeeping and all team members in your hotel!ExternalGuests, potential guests, suppliers, contractors, tradesmen, vendorsDirect reportsNAWHAT TO EXPECTYou’re an all-round fix-it person! You will complete general maintenance and repairs to guestrooms in accordance with your trade skills and

qualifications

, i.e., small carpet repairs, unblocking minor sink and floor wastage blockages, changing light bulbs, small repairs to tiles, tuning television and any similar tasksMaintenance of all services such as domestic hot water, cold water, BMS, HVAC etc. ensuring all daily logs and records are completed and maintained as requiredComplete routine cleaning of air conditioning filters, plant rooms and equipment as designated, and participate in routing preventative maintenance checksYou apply strong time management and prioritisation to execute and complete the daily maintenance log and activity list, escalating tasks requiring further follow-up / actionDuring your daily rounds, you identify, rectify and record any maintenance issuesRoutine preventative maintenance checks are conducted on schedule across all areas of the hotelYou coordinate contractors (including after-hours) when required and approved, and assist tradesmen as neededCleanliness and housekeeping of plant rooms, spare parts and equipment is always maintained under your watchAssist engineering management by sourcing minor quotations as needed – submitting to your Manager for approval before proceedingOn shift, you’re always on-call for urgent maintenance / repair requestsWhere circumstances prevent attending to urgent matters, you advise the manager on duty to obtain additional assistance so that matters can be dealt with as quickly as possible and you always follow-upHealth and safety is key – you’re always on the look out for any hazards which should be reported timely, and ensure all work health and safety procedures and policies are followedYour communication is unrivalled, and you always provide a clear and concise information to others as needed and during shift handoverTeamwork makes the dream work! You’re happy to cross train within other departments throughout your hotel and will jump in and help out (within your scope and capability) during peak busy timesYou drive team engagement, fostering a positive and enjoyable workplace culture throughout the hotelKeep your Manager informed of any problems and unusual mattersThis isn’t an exhaustive list – your Manager may have other reasonable tasks, projects or instructions on occasionTHE ESSENTIALSYou have immaculate presentation and grooming and wear the appropriate uniform and name badge at all times, with pride!You understand and follow our company code of conduct, team member handbook and relevant departmental policies and procedures.You acknowledge the importance of workplace safety and our TFE WHS policies and procedures are front of mind at all times.Any hazards, near misses and accidents at the workplace are reported immediately.Guest security and privacy is of utmost importance and you maintain this at all times.YOUR LEADERSHIP CAPABILITY Drive & LearningYou have a hunger to learn and approach new activities with a positive mindsetYou collaborate with your Manager on personal development and are open to constructive feedbackAccountability & OwnershipYou take accountability for your role, actions, learnings, successes, and mistakesOperating with integrity and honesty are of the upmost importance to youEmotional IntelligenceYou’re self-aware of your own thoughts, emotions and responses and how to manage and regulate them, especially under pressureYou understand the impact of body language, verbal comments and tone and can also read others’ responses and feelings through these cuesCollaborative RelationshipsYou’re a team player and happy to help other departments when needed to achieve overall team goalsYou actively listen to others and contribute to team interactionsInfluencingYou’re ace at building rapport with colleagues and guestsYou listen to and acknowledge others’ feedback, ideas and also share your ownCommunicatingYou communicate concisely, confidently and with warmth and respectYou engage with direct eye contact and positive body languageDon’t forget to always use guest and team member namesDriving Performance & ResultsYour can-do attitude shines when doing any task and you don’t shy away from a challenge, in fact you volunteer for themYou understand how individual actions contribute to team goalsPlanning & ExecutionTasks are completed promptly and efficiently whenever you’re involved and always to deadline and according to the right procedureYou’re focused, have high attention to detail and respect others’ time tooChange & InnovationAdapting to new leadership, processes, requirements, or culture is a smooth transition for you and you speak positively about to change to bring others on boardBusiness JudgementYou understand Balanced Scorecard metrics and concepts of ADR, RevPAR, occupancy and F&B productivity metricsYou know what your team goals and KPIs are and work with them in mindExternal & Customer focusGuests have your undivided attention. You connect with them and personalise your service to make a difference to their stayCommercial AcumenYou’re a proactive problem solver – you analyse facts and customer information to make sound and logical decisionsDeveloping Culture & EngagementYou understand where your role first within the goals of the business and you contribute to the achievement of these goalsYou listen to, consider and embrace diversity and new ideas and stylesAttracting & Developing TalentYou share your on-the-job knowledge with others and you’re a TFE ambassador when it comes to referring future/potential team membersMORE

ABOUT YOU

You possess appropriate Industry Trade Qualification and (ideally) Occupational Health & Safety

qualifications

/skills.You (ideally) have a Testing & Tagging licence You have (ideally) 1-2 years’ experience in a similar role in a similar size property.You can physically meet the demands for this role, including:Frequent kneeling, bending and squattingFrequent standing and walking short distancesOverhead reaching and frequent upper limb movements whilst tending to lights, fixtures and plant equipmentClimbing stairs and laddersFrequent gripping, lifting (from floor to waist height and vice versa) and carrying ladders and equipment (< 20kg)Occasional fine motor skills and hand dexterity to operate computer, including mouse and keyboard, as well as answering and placing phone calls