ServiceNow HR Service Delivery Developer

%3Cp%3E%3Cstrong%3EWHY UT SOUTHWESTERN?%3C/strong%3E%3Cbr%3EWith over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and

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for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to %3Ci%3EU.S. News %26amp; World Report%3C/i%3E, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive

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package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you%27ll discover a culture of teamwork, professionalism, and a rewarding career!%26nbsp;%3Cbr%3E%3Cbr%3E%3Cstrong%3EJOB SUMMARY%3C/strong%3E%3Cbr%3EPosition is responsible for the design, development, implementation, and support of Human Resource Service Delivery (HRSD) solutions on the ServiceNow platform. This role enables seamless, intelligent employee experiences and ensures HRSD capabilities align with Human Resources (HR) strategies and Information Technology Services standards. As a dotted line to HR, the developer will work closely with HR stakeholders such as Employee Relations, Payroll,

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,

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, and HR Services and IR technology teams to deliver scalable, high-quality solutions on the ServiceNow platform.%26nbsp;%3Cstrong%3E This position is not eligible for H1B visa sponsorship. %26nbsp;Incumbent must reside in the Dallas/Fort. Worth metroplex or be willing to relocate.%26nbsp;%3C/strong%3E%3Cbr%3E%3Cbr%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cstrong%3EBENEFITS%3C/strong%3E%3Cbr%3EUT Southwestern is proud to offer a competitive and comprehensive

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package to eligible employees. Our

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are designed to support your overall wellbeing, and include%5C:%3C/p%3E%3Cul%3E%3Cli%3EPPO medical plan, available day one at no cost for full-time employee-only coverage%3C/li%3E%3Cli%3E100% coverage for preventive healthcare-no copay%3C/li%3E%3Cli%3EPaid Time Off, available day one%3C/li%3E%3Cli%3ERetirement Programs through the Teacher Retirement System of Texas (TRS)%3C/li%3E%3Cli%3EPaid Parental Leave Benefit%3C/li%3E%3Cli%3EWellness programs%3C/li%3E%3Cli%3ETuition Reimbursement%3C/li%3E%3Cli%3EPublic Service Loan Forgiveness (PSLF) Qualified Employer%3C/li%3E%3Cli%3E%3Ca href=%22http%5C://jobs.utsouthwestern.edu/

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/#top%22 target=%22_blank%22%3ELearn more about these and other UTSW employee

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!%3C/a%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3EEXPERIENCE AND EDUCATION%3C/strong%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3ERequired%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cstrong%3EEducation%3C/strong%3E%3Cbr%3EBachelor%27s Degree in business administration, computer science, or other related field%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3E%3Cstrong%3EExperience%3C/strong%3E%3Cbr%3E5 years of experience developing on the ServiceNow platform, specifically HRSD modules.%26nbsp;%3Cbr%3EStrong proficiency in%5C: JavaScript; ServiceNow Scripting (Client Scripts, Business Rules, UI Policies, UI Actions); Employee Center Pro development; and HTML, CSS, jQuery, AJAX, Angular JS.%26nbsp;%3Cbr%3EExperience with HRSD configuration, data imports, and integrations.%26nbsp;%3Cbr%3EPrevious experience with building integrations with REST or SOAP API%27s.%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cp%3E%3Cbr%3E%3Cstrong%3EJOB DUTIES%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3EPartners with HR stakeholders to translate HRSD product vision into clear, prioritized user stories and business requirements, ensuring alignment with organizational strategy and stakeholder priorities.%3C/li%3E%3Cli%3EBuilds and maintains HR Services, Case Types, Templates, Topic Categories, Record Producers, and end-to-end workflows.%3C/li%3E%3Cli%3EServes as a point of escalation for complex HRSD issues, providing guidance and resolution in partnership with technical and business teams.%3C/li%3E%3Cli%3EDesigns, develops, configures, and maintains ServiceNow HR Service Delivery (HRSD) applications, including Case Management, Employee Service Center, Knowledge Management, and HR Catalog.%3C/li%3E%3Cli%3EDevelops and maintains integrations between ServiceNow HRSD and external systems such as PeopleSoft and UKG WFM.%3C/li%3E%3Cli%3EAble to engage and create relationships with customers and stakeholders.%3C/li%3E%3Cli%3ECollaborates with platform developers and architects across modules to ensure compliance and seamless functionality.%3C/li%3E%3Cli%3EBacklog grooming, including documentation of enhancement requirements and effort estimates.%3C/li%3E%3Cli%3EDevelops, installs, and modifies ServiceNow applications, workflows, forms, lists, business rules, and scripts.%3C/li%3E%3Cli%3EParticipates in workshops and provides technical inputs, conduct show back sessions and training sessions.%3C/li%3E%3Cli%3EUpdates and maintains a comprehensive unit testing protocol for ServiceNow instance deployment and upgrades.%3C/li%3E%3Cli%3ECreates and maintains system design and operations documents.%3C/li%3E%3Cli%3EChanges implementation (packaging the code, implementation plan input and deployment support).%3C/li%3E%3Cli%3EDesigns and maintains platform architectures, while adhering to platform development standards for the following modules, including, but not limited to%5C: HRSD and Employee Center, MID servers.%3C/li%3E%3Cli%3EEnsures all development, support, and service delivery processes comply with established IT Service Management (ITSM) standards and practices.%3C/li%3E%3Cli%3EHands-on experience with Flow Designer and Integration Hub.%3C/li%3E%3Cli%3EExcellent analytical and critical thinking skills.%3C/li%3E%3Cli%3EPerforms other duties as assigned.%3C/li%3E%3C/ul%3E%3Cp style=%22font-size%5C:9pt;margin-bottom%5C:0pt;margin-top%5C:0pt;%22%3E%3Cspan style=%22font-family%5C:Verdana;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-size%5C:9pt;margin-bottom%5C:0pt;margin-top%5C:0pt;%22%3E%3Cspan style=%22font-family%5C:Verdana;%22%3E%3Cstrong%3EKnowledge, Skills and Abilities%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3EExperience working as a ServiceNow developer (Implementation Specialist ‿ Human Resources (CIS-HR and/or Human Resources Service Delivery (HRSD) Professional certification is a plus.%3C/li%3E%3Cli%3EHands-on experience in defining integrations and data modeling.%3C/li%3E%3Cli%3ETechnical knowledge of the following areas%5C: Java, HTML, JavaScript, XML, LDAP, Active Directory, Networking, and database administration.%3C/li%3E%3Cli%3EExperience identifying business objectives and developing outcome-focused solutions.%3C/li%3E%3Cli%3EExperience with Agile software development.%3C/li%3E%3Cli%3EExperience working within an ITIL framework or similar operating model.%3C/li%3E%3Cli%3EComfortable self-directing and prioritizing your work with the ServiceNow Architect.%3C/li%3E%3Cli%3EAble to engage and create relationships with customers and stakeholders.%3C/li%3E%3Cli%3EExcellent analytical and critical thinking skills.%3C/li%3E%3Cli%3EExcellent written and verbal communication skills.%3C/li%3E%3C/ul%3E%3Cp style=%22font-size%5C:9pt;margin-bottom%5C:0pt;margin-top%5C:0pt;%22%3E%3Cspan style=%22font-family%5C:Verdana;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-size%5C:9pt;margin-bottom%5C:0pt;margin-top%5C:0pt;%22%3E%3Cspan style=%22font-family%5C:Verdana;%22%3E%3Cstrong%3EPHYSICAL REQUIREMENTS/WORKING CONDITIONS%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-size%5C:9pt;margin-bottom%5C:0pt;margin-top%5C:0pt;%22%3E%3Cspan style=%22font-family%5C:Verdana;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-size%5C:9pt;margin-bottom%5C:0pt;margin-top%5C:0pt;%22%3E%3Cspan style=%22font-family%5C:Verdana;%22%3E%3Cstrong%3EPhysical Requirements%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3ETalking%3C/li%3E%3C/ul%3E%3Cp style=%22font-size%5C:9pt;margin-bottom%5C:0pt;margin-top%5C:0pt;%22%3E%3Cspan style=%22font-family%5C:Verdana;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-size%5C:9pt;margin-bottom%5C:0pt;margin-top%5C:0pt;%22%3E%3Cspan style=%22font-family%5C:Verdana;%22%3E%3Cstrong%3EWorking Conditions%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3EOffice Setting%3C/li%3E%3C/ul%3E%3Cp style=%22font-size%5C:9pt;margin-bottom%5C:0pt;margin-top%5C:0pt;%22%3E%3Cspan style=%22font-family%5C:Verdana;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp%3E%3Cstrong%3ESalary Information%3C/strong%3E%3Cbr%3ESalary is commensurate with education, skills, and relevant experience.%3Cbr%3E%3Cbr%3E%3Cstrong%3ESECURITY AND EEO STATEMENT%3C/strong%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3ESecurity%3C/strong%3E%3Cbr%3EThis position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.%3Cbr%3E%3Cbr%3E%3Cstrong%3EEEO%3C/strong%3E%3Cbr%3EUT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.%3Cbr%3E%26nbsp;%3C/p%3E