Report Specialist
7f963812-b3de-489b-a920-f0a68592613e
- Location
- Guatemala, Guatemala
- Employment type
- full_time
- Source
- adp
Job Summary:
Reporting to the Chief Strategy Officer, the Report Specialist is detail-oriented, analytical, and a critical thinker. They are responsible for transforming data into clear, actionable reports and dashboardds, enabling informed decision-making across the organization. This role requires a strong foundation in data analysis, business analysis, and proficiency in various analytical tools and methodologies.
Essential Duties and Responsibilities:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary.
- Adherence to Department, Client, and Organization Policies and Procedures
- Extract data from various databases, CRMs, and spreadsheets, ensuring data accuracy, integrity, and consistency
- Develop and maintain reports, dashboards, and data visualizations to monitor key performance indicators (KPIs)
- Monitor and analyze data performance, trends, patterns, and variances within datasets to ensuring data is high quality and provides value; identify operational bottlenecks or growth opportunities that drive performance
- Prepare for and support monthly client performance meetings and presentations with actionable data, trends, and solutions to close gaps to goal
- Work closely with department managers and leaders to support their reporting needs
- Perform routine audits on existing reports to verify data accuracy and update metrics as business needs evolve
- Maintain clear and up-to-date documentation of report definitions, data sources, and creation workflows
- Recommend process improvements based on data insights
- Additional tasks as assigned
Required Skills/Abilities:
- The ability to perform and manage multiple tasks simultaneously while maintaining a high work standard in fast-paced, shifting focus type of environment
- Must be proficient in SQL, PowerBI, Excel, and data visualization platforms such as Qlik or Tableau
- Results driven and detail oriented
- Excellent organizational and time management skills
- Experience in financial services, with debt collection preferred
- Previous EDI/data exchange experience is preferred
- Strong critical thinking and analytical skills
- Demonstrated attention to detail, delivering high quality work products and results
- The ability to effectively communicate with vendors, internal operations and compliance teams, as well as senior management
- Ability to assess pertinent information, anticipate issues and outcomes, and make effective decisions
- Ability to prepare accurate, highly detailed work product
- Excellent verbal and written communication skills
Education and Experience:
- Associate degree in Data Analytics, Computer Science, Business or a related field; Bachelor’s degree is preferred
- Proficiency in Excel, SQL, and data visualization tools (e.g., Power BI, Tableau); Preferred advanced SQL skills for complex querying, data manipulation and data management
- 1-3 years of experience providing data interchange, data analytics, business process requirements, and technical documentation or workflows
- Excellent analytical, critical thinking, and problem-solving skills
- Previous experience in the collections and/or legal industry preferred
- Strong communication skills with the ability to present complex data clearly to non-technical audiences
- Detail-oriented, with a high level of accuracy and accountability
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Frequently required to talk or hear, and use hand to type, handle, or touch objects.
- Regularly required to stand and walk, and may be required to stoop, bend, or reach above the shoulders.
- Must be able to occasionally lift up to 25 pounds at times.
- Must be able to access and navigate each department at the organization’s facilities.
Work Environment:
The position is office-based.