Customer Services Advisor
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- Location
- Town Hall
- Employment type
- full_time
- Compensation
- £35,630.91 / year
- Source
- pinpoint
Are you friendly, organised, and passionate about helping people?
The Parish of St Helier is looking for a dedicated Customer Services Advisor to join our front-of-house team, providing a welcoming and efficient service to parishioners and visitors.
As the first point of contact for the community, the Customer Services Advisor will deliver a welcoming, professional and responsive service, giving assistance to customers with enquiries in person, by telephone and via email.
The Parish of St Helier is looking for a dedicated Customer Services Advisor to join our front-of-house team, providing a welcoming and efficient service to parishioners and visitors.
As the first point of contact for the community, the Customer Services Advisor will deliver a welcoming, professional and responsive service, giving assistance to customers with enquiries in person, by telephone and via email.
We are seeking a proactive and customer-focused individual who will help drive parish-wide objectives by championing excellent service standards, supporting health and safety initiatives, and contributing to a positive and supportive working environment that encourages teamwork, engagement and continuous improvement.
Applications for both full and part-time hours for this position will be considered
Applications for both full and part-time hours for this position will be considered
Key Responsibilities
As a Customer Services Advisor, your role will include:
Key Responsibilities
Key Responsibilities
- Act as the first point of contact for all public enquiries, in person, by phone, and via email
- Process payments and issue licences, permits, and other parish documentation
- Provide accurate information and guidance on parish services and procedures
- Maintain a professional and courteous approach at all times
- Support the smooth running of Parish Assembly meetings and other events, which may occasionally require attendance outside normal working hours
Parish-wide responsibilities
- Participate in the development of health and safety plans
- Champion the objective ‘to meet our customers’ needs and expectations’ across all Parish activities
- Engendering a reciprocal positive, supportive culture, where staff and stakeholders are engaged
Skills, Knowledge and Expertise
Education, Training and Qualifications
- Good general education with a minimum of five GCSEs or the equivalent including Maths, English and preferably one other relevant language
Skills and Knowledge
- Possess a qualification, or a strong understanding of Microsoft Office Packages
- Previous experience of working within a customer focused environment
- Excellent written and oral communication skills
- Excellent customer care skills
Experience
- A good general knowledge of the workings of the Parish of St Helier (desirable)
- An administration background is essential
Abilities
- Excellent communication and interpersonal skills
- A strong sense of customer care and attention to detail
- Comfortable handling payments and working with administrative systems
- Able to work well as part of a team in a busy environment
- Flexible and willing to support parish events when needed
Benefits
Discounts
At the Parish of St Helier, you will be eligible for our comprehensive Cash Health Plan from the date you successfully complete your probation period. Enjoy a range of health and wellness benefits, including:
At the Parish of St Helier, you will be eligible for our comprehensive Cash Health Plan from the date you successfully complete your probation period. Enjoy a range of health and wellness benefits, including:
- GP consultations: £75
- Dental care: £75
- Optical services: £75
- Dental accident cover: £300
- Physiotherapy, acupuncture, or chiropractic treatments: £200
- Diagnostic tests & scans: £300
- Health assessments: £100
Additionally, you’ll receive exclusive discounts on gym memberships, spa services, swimming pools, cinema tickets, and more.
Pension
When you're a contracted hours employee, you're automatically part of the Public Employees Pension Fund. Here's the exciting part: we match your 6.77% employee pension contribution with an incredible 13.8% from the Parish. It's a powerful boost to your financial future.
Learning and Development
We provide access to an extensive accredited eLearning package as well as opportunities to study for role-specific qualifications through our HR department.
Holidays
25 days holiday per annum (*plus bank holidays), increasing with service.
Pension
When you're a contracted hours employee, you're automatically part of the Public Employees Pension Fund. Here's the exciting part: we match your 6.77% employee pension contribution with an incredible 13.8% from the Parish. It's a powerful boost to your financial future.
Learning and Development
We provide access to an extensive accredited eLearning package as well as opportunities to study for role-specific qualifications through our HR department.
Holidays
25 days holiday per annum (*plus bank holidays), increasing with service.