Ombudsperson

Overall Responsibility:

The position duties include providing dispassionate and objective assistance to constituents to protect them against unjust treatments and resolve conflicts. The incumbent serves as an advocate for fairness, source of support and information and acts as a liaison between conflicting partners.

Duties & Responsibilities

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

Responsibility for Relationships

Internal:

Provide excellent customer service through high levels of confidential communication, quality work, and integrity to co-workers, management and corporate personnel.

External:

Provide excellent customer service through high levels of confidential communication, quality work, and integrity to program participants, owners, prospective participants and owners, and contracted partners.

Supervisor Authority

None

Supervision Provided

Operates under the direct general supervision of a Program Director.

Knowledge and Skills Required

Must be able to communicate with expert precision, both orally and in writing (bilingual fluency in a language in addition to English to include Spanish, Vietnamese, Cantonese, and Russian preferred) to include strong typing and computer skills. With knowledge of Microsoft Office products; possess strong organizational skills required to prioritize tasks and demands and consistently to deliver work producton time.

Education and Experience Required

Bachelor’s Degree; Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science, pre-law, psychology, or a closely related field preferred; Alternatively, a minimum of four years of progressively responsible work experience for a public agency, or related work in the social service, community service, legal, or healthcare fields.