Cargo Specialist

Work Schedule: Monday-Friday - 7:30 AM to 5:30 PM

Primary Purpose: Communicate customer delivery needs and appointment dates/times, quote rates to customer and relates service requirements to dispatchers.

Essential Functions:

• Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.
• Enters all orders into computer for dispatch – technical lines requires specialized training, experience or knowledge of transportation industry.
• Ensures rail billing is in place before containers are delivered to railroad and if necessary ensures in-bond documentation is properly validated with US customs.
• Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.
• Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.
• Notifies Cargo Specialist Supervisor/management of all service failures.
• Proposes and implements solutions to improve overall customer service.
• Creates and updates location profiles in computer system.
• Works as dispatcher as volume/vacation schedule dictates.
• Other projects as assigned by management.

Skills Required:

Data entry skills; Good communication and organizational skills, email and general office duties. Must be innovative.

Knowledge Required:

Port and rail operations; US customs

Experience Required:

Trucking Industry