Span Technician
Arcadian Infracom
- Location
- Remote, US
- Work arrangement
- country
- Employment type
- full_time
- Compensation
- 33 to 38 (USD) Hourly
- Source
- adp
Position Overview: The Span technician is responsible for maintaining, testing, troubleshooting, repairing, and managing the restoration of long-haul fiber optic infrastructure along an assigned route. The assigned route runs through Willits, CA through Garberville, CA along Highway 101. This position plays a key role in maintaining network reliability and performance through preventative maintenance, outage response, safety and quality oversight, and coordination with Network Operations, Engineering, Construction, and contractors.
Job Description:
Role and Responsibilities
- Technical Support: Provide daily fiber optic support, including reading blueprints and diagrams, and using test equipment to verify fiber integrity and network performance.
- Tool and Equipment and Materials: Properly use, inspect, maintain, and account for assigned tools, test equipment, vehicles, and materials. Ensure equipment is maintained and calibrated and materials are available for field operations.
- Testing, Troubleshooting & Diagnostics: Test, troubleshoot, and resolve issues affecting long-haul fiber networks, including fiber breaks, signal loss, connectivity issues, and equipment failures. Use industry-standard equipment to identify faults, verify fiber integrity, restore service, and minimize network downtime.
- Documentation & Network Records: Complete accurate work reports and document test results, fiber routes, splice locations, repairs, material usage, network changes, completed work, and outstanding issues.
- Field Coordination: Coordinate field activities with Network Operations, Engineering, Construction, contractors, and internal teams. Communicate network conditions, repair status, and field findings and provide technical support for projects, maintenance, and restoration activities.
- Customer and Team Support. Clearly articulate technical issues to stakeholders, system updates, outages, absences, vehicle breakdowns, and escalations in a timely and efficient manner.
- Safety and Compliance& Field Operation: Follow safety protocols, work permit requirements, and applicable regulatory standards when performing field operations, including work around high-voltage equipment and in areas with heavy vehicle traffic requiring traffic control procedures to be in place.
Qualifications and Education Requirements
- Associate’s degree or trade certification in telecommunications, infrastructure maintenance or related field required. Ten years of direct experience will be considered in lieu of degree or trade certifications.
- Ability to use computer tools, systems and programs to report and update status of operating systems required.
- Ability to understand and interpret technical language, guides, and practices to hands on operations.
- Strong communication, organizational, and problem-solving skills required.
- Basic math skills.
- Experience working with Microsoft Office Suite, and mobile applications preferred.
- Strong applied learning ability and willingness to participate in ongoing training.
- Knowledge of industry OSHA and safety practices preferred.
Safety requirements
- Follow all company safety policies, procedures, work permits, and applicable regulatory requirements.
- Use required PPE and follow established safety practices when working around electrical systems, roadways, construction areas, underground utilities, and other hazards.
- Safely perform work at heights, in confined spaces, and in remote or challenging environments as required.
- Inspect and properly use vehicles, tools, equipment, and fall-protection systems.
- Maintain valid driver’s license and checklists of vehicles.
- Identify and report hazards, incidents, near misses, and unsafe conditions, and stop work when conditions cannot be performed safely.
- Maintain required safety training and certifications for assigned duties and equipment.
It is recommended that the candidate live in the Benbow or Garberville area for easier route access.
7:00 am - 4:00 pm or 6:00 am - 3:00 pm
Additional times may be required for on call or system outages after hours.